Refund Policy

Pickleball Paddle Return Policy

Kallard LLC has a unique return policy that applies ONLY to our pickleball paddle category. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason. If you are unhappy with your paddle(s), you may return it for a full refund minus any shipping costs, no questions asked. We may ask you why you are unhappy with your purchase, but this will only be an effort to improve our product, not an attempt to prevent your return.

If your paddle is completely new and unused, in its original packaging and condition, you will receive a full refund. If the paddle has been used and is not in its new condition, you are still eligible to return the paddle within 30 days for a refund but will be charged a $20 restocking fee. This restocking fee allows players a low-risk opportunity to try any of our paddles for only the cost of the $20 restocking fee.

Merch that have been opened are ineligible for return and will be shipped back if sent to us.

You can always contact us for any return question at hello@alphapb.co.

For Returns: 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or refunded, such as custom products (i.e. special orders or personalized items), "limited edition" items, or sale items. Close-Out sale items are not eligible for returns and/or refunds.

Unfortunately, we cannot accept returns on gift cards.

The warranty and return policies are only applicable for the contiguous US, and does not include Hawaii, Alaska, and Puerto Rico or International countries.

Exchanges

We have a 30-day exchange policy. For your items to be eligible for an exchange they must be unused and unworn with all tags and original packaging intact.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. For pickleball paddle refunds, please reference our Pickleball Paddle Return Policy to determine if you qualify for a full refund or if you will be charged a $20 restocking fee.

Once we receive the package, the refund will be processed, and you will receive the full value of the product as a refund.